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Effective Electronic Healthcare Records (EHRs) perform a host of valuable services. At the heart, EHRs maximize the efficiency and effectiveness of healthcare practices while driving the collaboration and communication between patients and clinicians. This leads to the ultimate goal: better overall patient care.

At the core of EHR implementation and adoption is the healthcare IT consultant - a role reserved for EHR subject matter experts who are tasked with working collaboratively with clients and internal staff to deliver projects on-time and on-schedule. This role demands that the consultants often work with healthcare clients to prepare instructional agendas that ensure successful knowledge transfer. They also work with the local IT hospital staff and hospital clinicians operating the EHR. 

Recruiting someone to fill that role is difficult given the highly specific skills required to drive a successful EHR implementation. For example, aside from having robust technical and interpersonal capabilities, healthcare consultants also need to be able to assess, analyze and document elements of their routines. This requires EHR organizations to recruit talent with unique analytical capabilities as well. Without these diverse skillsets, Healthcare IT consultants would not have the capabilities to perform four crucial tasks: 

  1. Working with all parties to resolve issues.
  1. Understanding and communicating ways to improve processes, and to making recommendations for overall improvements.
  1. Managing client relationships and expectations.
  1. Working to communicate with clients, third-party system vendors and other departments in an effective and positive manner.
  1. Organizing and prioritizing this often-chaotic period of time in order to make tough decisions, effectively and without hand-holding.

The burden of travel, and working away from home, can make up over 75 percent of the consultant’s worktime. There are also light physical demands on-site, such as traveling around the facility and meeting with various groups regarding the EHR. Finally, there is the chaotic nature of an EHR engagement, which means that a consultant’s duties, responsibilities and activities could, and often do, change frequently and without notice.

Leidos Health is proud of the level of professionalism and diplomacy that their professional Healthcare IT consultants possess. Leidos Health understands the demands of an EHR implementation and adoption, and works with consultants who build and maintain relationships through the course of the implementation project. Leidos also seeks and instills the skills needed to develop relationships with clients that drive confidence in the implementation methodology, ultimately leading the healthcare organization to trust and rely on the implementation teams assigned to EHR projects.

Employing top Healthcare IT consultants is the key to unlocking the full potential of an effective EHR. A good EHR can perform a myriad of valuable of services, but without the right people in place to drive efficiency, they could also end-up costing much more than expected, and never gain popularity with local staffer. To truly maximize the efficiency and effectiveness of EHRs, as well as drive critical collaboration and communication between patients and clinicians, healthcare organizations need to partner with companies like Leidos Health that provide the experience and expertise of the top consultants in the industry.


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Holly Fankhanel is the Leidos Health Director of Recruiting. She has been in the healthcare space for over 18 years and has been with Leidos Health in various roles since 2009.