Answers for a Healthier World

The expanded capabilities from modern Electronic Health Record solutions (EHRs) come with a cost increase in the implementation and adoption of the new system, as well as an increase in complexity for hospital staff. That often results in challenges for in-house hospital IT help desks after the launch of a new EHR system. By leveraging an EHR Clinical Service Desk (CSD), hospitals can better support clinicians while decreasing the complexity associated with new EHR implementations.

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The launch of a new project such as an Electronic Health Records (EHR) system implementation is a major milestone for a hospital, and represents the culmination of significant investments of time, effort, and money. The success of the EHR launch and subsequent adoption by clinical staff will either have a positive or negative resounding impact on employees, the patients and the finances of a hospital. The consequences of an unsuccessful Go-Live are considerable — to the point where the U.S. Department of Health and Human Services Health Resources & Services Administration recommends planning, testing, training and piloting the system before rolling it out.

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