Answers for a Healthier World

IT departments within hospitals are often stretched to their limits, especially when dealing with a new Electronic Health Records (EHR) implementation. The IT staff is focused on learning the EHR, implementing the new solution, and optimizing the solution after the launch in an attempt to perform improvements to the system. Additionally, by this point, most hospitals also require their IT staff to begin the onerous task of decommissioning existing legacy systems.

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The expanded capabilities from modern Electronic Health Record solutions (EHRs) come with a cost increase in the implementation and adoption of the new system, as well as an increase in complexity for hospital staff. That often results in challenges for in-house hospital IT help desks after the launch of a new EHR system. By leveraging an EHR Clinical Service Desk (CSD), hospitals can better support clinicians while decreasing the complexity associated with new EHR implementations.

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The launch of a new project such as an Electronic Health Records (EHR) system implementation is a major milestone for a hospital, and represents the culmination of significant investments of time, effort, and money. The success of the EHR launch and subsequent adoption by clinical staff will either have a positive or negative resounding impact on employees, the patients and the finances of a hospital. The consequences of an unsuccessful Go-Live are considerable — to the point where the U.S. Department of Health and Human Services Health Resources & Services Administration recommends planning, testing, training and piloting the system before rolling it out.

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