Answers for a Healthier World

Healthcare organizations often rush the implementation process associated with their transition from a legacy system to a new Electronic Healthcare Record (EHR). Looking for a vendor to provide legacy support while the existing hospital IT staff pivots to learn and implement the new EHR is one area where time is required in order to perform the proper due diligence.

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The expanded capabilities from modern Electronic Health Record solutions (EHRs) come with a cost increase in the implementation and adoption of the new system, as well as an increase in complexity for hospital staff. That often results in challenges for in-house hospital IT help desks after the launch of a new EHR system. By leveraging an EHR Clinical Service Desk (CSD), hospitals can better support clinicians while decreasing the complexity associated with new EHR implementations.

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The launch of a new project such as an Electronic Health Records (EHR) system implementation is a major milestone for a hospital, and represents the culmination of significant investments of time, effort, and money. The success of the EHR launch and subsequent adoption by clinical staff will either have a positive or negative resounding impact on employees, the patients and the finances of a hospital. The consequences of an unsuccessful Go-Live are considerable — to the point where the U.S. Department of Health and Human Services Health Resources & Services Administration recommends planning, testing, training and piloting the system before rolling it out.

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When approaching a transition from a legacy system to a new Electronic Health Record (EHR) solution, hospital CIOs can find it a daunting process to know where to begin. It’s perfectly understandable. There is so much to consider, to plan for, and to budget, that finding the first step is often the most difficult part.

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It’s a scary question for many hospital CIOs to answer. Are we ready for the legacy support team, who may already be on their way, to run our legacy systems? By the time hospital leaders ask themselves this question, it’s often too late. By then, hundreds of thousands of dollars have been spent, and the need for the in-house IT teams to pivot from running the legacy systems to focusing exclusively on implementing the new Electronic Healthcare Record (EHR) becomes painfully apparent.

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