The Clinical Service Desk: An Invaluable Asset after Go-Live

Launching a new Electronic Healthcare Record (EHR) system can be a tense time for any hospital or clinic. Doctors and nurses are struggling to adjust to a new process and technology, the technical teams are on edge trying to address any last-minute glitches, everyone is expecting the new EHR to conform to their complex workflow, and leaders are hoping that the adoption happens quickly so that costs can return to normal. However, costs can quickly escalate, adoption can suffer, and clinician satisfaction can wane if this new technology isn’t supported well enough. Many organizations have turned to clinical service desks to provide the expert support their users need.

Read this white paper to learn:

• Why a clinical service desk is valuable
  
• What challenges you should anticipate